Phase 2 of 8 · Build · Shopify payment gateway integration
Stop Losing Customers at the Finish Line
Payments that go through, refunds that are fast, and support that makes people come back.
Rated 4.9 on Google200+ D2C brands
The ceilings
You lose 15-25% of customers at checkout. UPI timeouts. Card declines. OTP failures. They wanted to buy. They tried. They left. Most never come back.
Refund complaints pile up. It takes 7-15 days. Customers expect 2-3. Every delayed refund is a bad review waiting to happen.
Show COD to everyone and face 25-35% returns. Remove it and watch conversions drop. Neither feels right. There's no smart way to manage it.
You drown in the same questions every day. Order status. Return policy. Delivery dates. No system to sort, prioritise, or automate replies. Your team firefights all day.
You're on default gateway pricing. You pay full rates on every transaction. At your volume, negotiated rates would save real money every month. Nobody told you that.
You rely on one payment gateway. No backup. When it goes down — and it will — every customer gets an error. You lose those sales.
What we build for you
Now you'll have multiple payment gateways with smart routing — UPI goes to whichever gateway has the best success rate right now, cards go to the best processor. If one gateway goes down, the other picks up seamlessly. Your checkout is built for Indian mobile users, with UPI front and centre.
Now you'll show COD intelligently — hidden for high-return pincodes, with partial prepayment options, and small prepaid discounts that nudge buyers toward paying online. You keep the conversions from Tier 2/3 India without absorbing the RTO losses.
Now your refund process runs automatically — WhatsApp confirmations, real-time status tracking, and an instant store credit option that 40% of customers prefer when given a small incentive. What used to take a week now happens in 24 hours.
Now you'll have a proper support system — tickets, priority routing, ready-made responses, and WhatsApp integration for instant replies. Plus a self-service page where customers find answers to common questions without needing to message you at all.
Now failed UPI payments automatically retry, OTP issues are handled gracefully, and returning customers pay with one tap. Your payment success rate goes from around 75% to 92%+ — and that difference is pure revenue you're currently leaving on the table.
Now your team has clear steps for every scenario — refund requests, delivery complaints, exchanges, escalations. They get response templates, conversation guides, and a dashboard to track their performance. Consistent, empathetic support every time.
How we deliver
Step 1 of 05
We Find Where You're Losing Money and Customers
First, we dig into your payment success rates, where transactions fail and why, how long refunds take, and how many support tickets you're getting. We pinpoint the biggest leaks in your revenue and customer experience.
Then we set up your payment gateways with smart routing and automatic failover. We configure a UPI-first checkout flow, add COD controls for risky pincodes, and build retry logic for failed payments. More people who click 'Pay' actually pay.
Next, we build your support system — ticket categories, response time rules, ready-made replies, WhatsApp integration, and a self-service page for common questions. Your team gets organised, and your customers get faster answers.
Then we train your support team on the new system — how to handle refunds, delivery complaints, exchanges, and when to escalate. They get clear steps for every scenario so nothing falls through the cracks.
After launch, we review payment success rates, refund timelines, and support response times weekly. We keep tweaking routing rules and workflows based on real data — because the goal is always getting better.
Price and terms
We quote Shopify payment gateway integration on the 30-minute call, once we know your store and your order mix. You get one price for the agreed scope, fixed in writing before any work starts.
What clients say
“Switching to a dedicated website was the best decision for my business, especially after the struggle of managing endless manual inquiries on social media.”
The team at Growww Ecommerce took my vision and turned it into a professional reality in just one week, handling everything from payment gateways to shipping integrations. Their guidance on advertising and backend setup has been invaluable, and I only wish I had partnered with them sooner. If you're looking to scale your sales with a seamless online store, I highly recommend Raghu and his team—they make the technical side feel effortless.
Why us
Scope
Who you’ll talk to
Our own team, at our Visakhapatnam office. No freelancer hand-offs.
Call languages
Telugu, English, Hindi, Kannada
Hours
Mon–Fri, 9:00 am–7:00 pm IST
Phone
Office
1st Floor, YBR Nilayam, Dayal Nagar Colony, Vishalakshi Nagar, Visakhapatnam, Andhra Pradesh 530043, India. Open in Google Maps (opens in a new tab)
Other cities
Meet in person: by appointment in Bengaluru, Hyderabad, Chennai, Mumbai, Delhi NCR, Surat
Your call
Pick the language and the time that suit you in the form.
Fit check
Tools & integrations
Payment gateway option
Payment gateway option
Payment gateway option
UPI, refunds & payouts
COD optimization
Support ticketing
Helpdesk system
Instant support
Customer alerts
FAQ
A 30-minute call with our team. No sales pitch. We look at where your business is today and tell you what to do first.
Calls Monday to Friday, in Telugu, English, Hindi or Kannada.
