Branded tracking, thank you flows & post-purchase engagement.
The post-purchase experience is the most under-invested touchpoint in Indian ecommerce. Between payment and delivery, customers get one generic courier SMS and zero brand communication. We fill this gap with branded tracking, proactive updates, review collection, and upsell flows that increase LTV and turn buyers into brand advocates.
30%+ of your support tickets are order tracking queries because customers have no way to self-check delivery status.
Customer frustration from unclear ETAs, no delivery updates, and surprise delays leads to 1-star reviews before they even open the product.
Only 2-3% of customers leave reviews organically. Your product pages look empty while competitors have 500+ reviews driving social proof and conversions.
The moment after purchase — when customer trust is highest — is completely wasted. No cross-sell recommendations, no add-on offers, no bundle suggestions.
Products arrive in plain brown boxes with no brand identity, no thank-you note, no surprise — zero reason for the customer to share on social media or remember your brand.
You don't collect structured feedback after delivery. When something goes wrong, you find out through a negative review instead of a private complaint.
Custom tracking page with your brand colors, logo, and product images. Order timeline showing pickup → in transit → out for delivery → delivered. Replaces generic courier tracking links and reduces 'Where is my order?' tickets by 60%.
Automated WhatsApp and SMS updates at every delivery milestone. Customers know exactly where their order is without checking. Delayed delivery alerts with revised ETA keep expectations managed.
Timed review request flows — WhatsApp/email sent 3-5 days after delivery with direct one-click review links. Photo review incentives (₹50-100 coupon for image reviews). Integrates with Judge.me, Loox, or Google Reviews.
Automated cross-sell and upsell recommendations based on purchased product. 'Complete Your Set' emails, 'Customers Also Bought' suggestions, and limited-time bundle offers triggered 2-3 days after delivery.
Premium packaging inserts — branded thank-you cards, discount codes for next purchase, product instruction cards, surprise freebies, and social media share prompts. Designed to create Instagram-worthy unboxing moments.
Post-delivery NPS (Net Promoter Score) survey via WhatsApp. Detractors get immediate escalation to resolve issues privately. Promoters get prompted to leave public reviews and referrals.
We map your current post-purchase experience — what communications customers receive, tracking experience, packaging quality, review collection rate, and upsell mechanisms. Identify gaps and opportunities.
Design the complete post-purchase journey: branded tracking → delivery notifications → unboxing delight → review request → upsell offer → feedback collection. Every touchpoint is mapped to a specific business outcome.
Set up AfterShip or ClickPost for tracking, Klaviyo/WebEngage for email flows, WhatsApp API for notifications, and Judge.me or Loox for review collection. All systems automated and connected.
Design branded inserts, thank-you cards, and packaging enhancements. Source affordable printing vendors and test designs for visual impact and cost efficiency.
Monitor review rates, upsell conversion, NPS scores, and support ticket reduction. A/B test timing, messaging, and incentives to maximize post-purchase revenue and satisfaction.
Branded tracking pages
Delivery experience
Product review collection
Photo review platform
Post-purchase email flows
WhatsApp notifications
Packaging insert design
NPS surveys
60%
Review Rate
20%
Upsell Revenue
4.8/5
Avg. Rating
