Phase 6 of 8 · Retention · for Indian ecommerce founders
Make Customers Love You After They Buy
Branded tracking, thoughtful follow-ups & the kind of experience people talk about.
Rated 4.9 on Google200+ D2C brands
The ceilings
30%+ of your tickets are the same question. 'Where is my order?' Customers have no way to check on their own. So they message you. Every single time.
You get 1-star reviews from people frustrated by unclear delivery dates, no updates, and surprise delays. They're reviewing the experience, not the product.
Only 2-3% of customers leave a review on their own. Your pages look empty. Competitors have hundreds. You know it matters. You don't have a system to fix it.
Right after someone buys, they're most excited about your brand. You send them nothing. No picks. No bundles. No follow-up. That window closes fast.
Products arrive in a plain brown box with a label. No thank-you note. No surprise. No personality. Nothing that makes someone share it or come back.
When something goes wrong, you hear about it first as a 1-star review. You never got the chance to fix it privately. Because you never asked.
What we build for you
Now your customers see a beautiful tracking page with your logo, colors, and product images — instead of a confusing courier website. They can check their order status anytime, which cuts 'where is my order?' messages by 60%.
Now your buyers get automatic WhatsApp and SMS updates at every step — picked up, in transit, out for delivery. And if there's a delay, they hear about it from you first, with a new expected date. No surprises, no frustration.
Now you'll get review requests sent automatically 3-5 days after delivery — through WhatsApp where people actually read them. One-click links make it effortless, and a small coupon for photo reviews fills your pages with the social proof that drives sales.
Now the moment after delivery — when excitement is highest — becomes a sales opportunity. Automated emails suggest complementary products, bundle deals, and 'complete your set' offers that feel helpful, not pushy.
Now your package arrives with personality — a branded thank-you card, a discount for their next order, a small surprise that makes them smile. It costs very little but creates the kind of moment people photograph and share.
Now every customer gets a quick feedback check via WhatsApp after delivery. Unhappy customers get routed to your support team immediately — before they write that 1-star review. Happy customers get nudged to share their experience publicly.
How we deliver
Step 1 of 05
We walk through your customer's experience after they buy
We order from your store ourselves and map every message, every tracking link, and every touchpoint your customer sees. Then we show you exactly where the gaps are — and where the biggest opportunities are hiding.
Together we map out every moment after purchase — branded tracking, timely updates, a delightful unboxing, a well-timed review request, and a smart upsell offer. Every touchpoint has a clear purpose.
We install tracking tools, email automation, WhatsApp notifications, and review collection — and make sure everything talks to each other. When it's done, the whole experience runs on autopilot.
We design thank-you cards, branded inserts, and small packaging touches that make your brand memorable — all sourced affordably so the cost per order stays tiny while the impact feels premium.
We track review rates, upsell revenue, support ticket volume, and satisfaction scores. Then we test different timing, messaging, and offers to keep making the experience better month after month.
Price and terms
We quote Post-Purchase Experience for D2C Ecommerce on the 30-minute call, once we know your business and what you need. You get one price for the agreed scope, fixed in writing before any work starts.
What clients say
“Managing Lokshi's Choice through Instagram and WhatsApp DMs was becoming impossible, as we were constantly missing messages and struggling to keep up with order updates.”
I was hesitant about the technical challenges of a website, but Raghoo and the Growww Ecommerce team simplified everything and delivered exactly the result I wanted. Since launching, the automated tracking and product management have transformed our workflow and significantly boosted our sales. Their professional approach is perfect for any entrepreneur looking to take the next step in their business growth.
Why us
Scope
Who you’ll talk to
Our own team, at our Visakhapatnam office. No freelancer hand-offs.
Call languages
Telugu, English, Hindi, Kannada
Hours
Mon–Fri, 9:00 am–7:00 pm IST
Phone
Office
1st Floor, YBR Nilayam, Dayal Nagar Colony, Vishalakshi Nagar, Visakhapatnam, Andhra Pradesh 530043, India. Open in Google Maps (opens in a new tab)
Other cities
Meet in person: by appointment in Bengaluru, Hyderabad, Chennai, Mumbai, Delhi NCR, Surat
Your call
Pick the language and the time that suit you in the form.
Fit check
Tools & integrations
Branded tracking pages
Delivery experience
Product review collection
Photo review platform
Post-purchase email flows
WhatsApp notifications
Packaging insert design
NPS surveys
Related
FAQ
A 30-minute call with our team. No sales pitch. We look at where your business is today and tell you what to do first.
Calls Monday to Friday, in Telugu, English, Hindi or Kannada.
