Phase 8 - Enablement
SOPs & Team Training for Ecommerce Businesses
What If Your Business Ran Smoothly Without You?
Clear processes, proper training & ready-to-use templates for your entire team.
What every founder runs into on this layer
Nothing works when you take a day off
You're the only one who knows how everything runs. Step away for a day and things fall apart. Nothing's written down.
Every new hire makes the same mistakes
New team members mess up the same things. Wrong labels. Shipping errors. Order mix-ups. No training material. They learn by trial and error. Customers pay the price.
Everyone does things differently
The morning team processes orders one way. The evening team does it another. No 'right way' written down. Quality depends on the shift.
It takes months before someone is useful
Every new hire takes 2-3 months to get up to speed. Everything is taught verbally. Nothing is documented. You lose patience and productivity.
Your most important knowledge is in WhatsApp chats
Critical process knowledge sits in WhatsApp messages, random notes, and one person's head. When that person leaves, the knowledge walks out with them.
You can't grow without cloning yourself
You want a second warehouse. A new channel. A bigger team. But the way things work lives in your head. Without docs, growth means more chaos.
Here's what changes once we're done.
Every Process Written Down, Step by Step
Now you'll have clear, simple instructions for everything — order processing, inventory, returns, quality checks, support, shipping. Written so anyone on your team can follow them, with screenshots and flowcharts for the tricky parts.
New Hires Get Productive in Days, Not Months
Now you'll have a structured onboarding program for every role — warehouse staff, support agents, marketing, operations. New people know exactly what to learn, in what order, and how they'll be assessed. No more 'just watch and figure it out.'
Video Walkthroughs Your Team Can Rewatch
Now you'll have screen recordings for every system your team uses — Shopify admin, your ERP, ad platforms, support tools, shipping dashboards. New hires train themselves by watching and following along. No more pulling someone off their work to explain things.
Checklists That Catch Mistakes Before Customers Do
Now you'll have ready-to-use checklists for packing, order verification, quality control, inventory counts, and customer responses. Simple sheets that turn 'I forgot' into 'it's on the list.'
One Place for All Your Knowledge
Now you'll have a searchable internal wiki where every SOP, training video, template, and policy lives. When someone asks 'how do we do this?' — the answer is always one search away, not locked in someone's head.
We Fix Broken Processes, Not Just Document Them
Now you'll get more than documentation — we spot inefficiencies, remove unnecessary steps, and recommend where to automate. The goal is not just to write down what you do, but to help you do it better.
Numbers that matter
Like the numbers above? Want them on your store?
Book a Strategy CallThe process, step by step
- 1
We Watch How Your Team Actually Works
First, we spend 1-2 weeks shadowing your team — either onsite or virtually. We watch every process from open to close and talk to the people who do the work. We capture the 'how' and the 'why' behind everything.
- 2
We Write It All Down Clearly
Then we turn what we observed into simple, step-by-step guides with screenshots and flowcharts. Each one covers the purpose, the tools, the steps, common mistakes to watch for, and quality checkpoints.
- 3
We Record Video Walkthroughs
Next, we create screen recordings and real-world videos for every system and process. Organised by department and role so anyone can find exactly what they need and follow along at their own pace.
- 4
We Build Your Knowledge Home Base
Then we set up your internal wiki — in Notion or whatever tool you prefer — with everything organised, searchable, and easy to update. All SOPs, templates, videos, and policies in one place.
- 5
We Get Your Team Using It
Finally, we train your team on how to use the knowledge base, walk through the key SOPs together, and set up a system for keeping everything current as your business evolves. Quarterly reviews keep it from going stale.
What you get
- Every Process Written Down, Step by Step
- New Hires Get Productive in Days, Not Months
- Video Walkthroughs Your Team Can Rewatch
- Checklists That Catch Mistakes Before Customers Do
- One Place for All Your Knowledge
- We Fix Broken Processes, Not Just Document Them
Deliverables
- 1Knowledge base & wiki
- 2Video tutorials
- 3Doc collaboration
- 4Enterprise wiki
- 5Process flowcharts
- 6Auto SOP generation
The stack we wire up
Notion
Knowledge base & wiki
Loom
Video tutorials
Google Workspace
Doc collaboration
Confluence
Enterprise wiki
Miro / FigJam
Process flowcharts
Tango
Auto SOP generation