📘 Razorpay Dashboard – Complete Explanation & User Guide

1. Introduction to Razorpay Dashboard

The Razorpay Dashboard is the control panel where merchants can manage and monitor all payment-related activities.
From here, you can:

• Track payments and refunds

• View settlements and bank transfers

• Manage customers and subscriptions

• Configure payment methods and API keys

• Download reports and reconcile accounts

Login URL: https://bankingprograms.razorpay.com/signin

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2. Dashboard Home (Overview)

After logging in, the home screen shows a quick summary:

• Total Payments Received – Today / This week / This month

• Success & Failure Rate – Helps track payment performance

• Recent Transactions – Latest successful and failed payments

• Settlement Status – Pending and completed settlements

This page gives a quick health check of your payment system.

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3. Payments Section

Path: Payments → Transactions

Here you can see all customer payments.

Each transaction shows:

• Payment ID

• Order ID

• Customer Name / Email

• Amount

• Payment Method (UPI, Card, NetBanking, Wallet, etc.)

• Status (Captured, Failed, Refunded, Authorized)

• Date & Time

Key Actions:

• Click any payment to view full details

• Filter by date, status, payment method

• Export transactions as CSV for reports

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4. Orders Section

Path: Payments → Orders

Orders are created from your website before payment.

Details shown:

• Order ID

• Amount

• Status (Created, Paid, Failed)

• Linked Payment ID

Used mainly for:

• Tracking order-based payments

• Debugging payment issues from website integrations

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5. Settlements & Payouts

Path: Settlements / Banking

This section shows how money moves from Razorpay to your bank.

Settlements:

• Total amount settled

• Settlement date

• Bank reference number

• Breakdown of:

  • Gross amount

  • Fees & taxes

  • Net amount credited

Payouts:

Used for transferring money to vendors, partners, or employees directly from Razorpay.

You can:

• View payout status (Processed, Pending, Failed)

• Download settlement reports

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6. Refunds

Refunds appear inside individual payment details.

You can:

• Issue full or partial refunds

• Track refund status (Pending / Processed / Failed)

• See refund amount and date

Refunds are automatically adjusted in future settlements.

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7. Customers Section

Path: Customers

This stores customer profiles automatically created when payments are made.

Contains:

• Customer name

• Email and phone number

• Saved cards / UPI IDs (if enabled)

• Linked payments and subscriptions

Useful for:

• Subscription billing

• Repeat payments

• Customer history tracking

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8. Subscriptions (If Enabled)

Path: Subscriptions

Used for recurring payments like:

• Monthly plans

• Memberships

• EMI-based billing

You can:

• Create plans

• View active, paused, and cancelled subscriptions

• Track upcoming and completed charges

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9. Reports & Analytics

Path: Reports

Available reports:

• Payments Report

• Settlements Report

• Refunds Report

• Tax & GST Reports

You can:

• Filter by date range

• Download CSV / Excel files

• Use reports for accounting and reconciliation

Analytics shows:

• Payment success rate

• Popular payment methods

• Daily / weekly transaction trends

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10. Account & Settings

Path: Settings

Important configuration area:

Profile & Business Settings

• Business name and address

• Contact details

• Bank account for settlements

API Keys & Webhooks

• Generate Key ID and Key Secret for website integration

• Configure Webhooks for order and payment status updates

Payment Methods

Enable / disable:

• UPI

• Credit / Debit Cards

• Net Banking

• Wallets

• EMI

Team & Access Control

• Add team members

• Assign roles like Admin, Finance, Developer

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11. Disputes & Chargebacks

Path: Disputes

Shows:

• Chargeback cases

• Customer complaints

• Dispute status (Open, Under Review, Won, Lost)

You can:

• Upload evidence

• Track deadlines

• Monitor dispute resolution

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12. Test Mode vs Live Mode

Razorpay provides two modes:

• Test Mode – For development and testing payments (no real money)

• Live Mode – Real transactions with customers

Always switch to Live Mode only after full testing is completed.

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13. Security & Best Practices

• Never share API Secret Keys

• Enable two-factor authentication (2FA)

• Regularly download and reconcile settlement reports

• Monitor failed payments and disputes