introduction

📘 Razorpay Dashboard – Complete Explanation & User Guide

1. Introduction to Razorpay Dashboard

The Razorpay Dashboard is the control panel where merchants can manage and monitor all payment-related activities.
From here, you can:

• Track payments and refunds
• View settlements and bank transfers
• Manage customers and subscriptions
• Configure payment methods and API keys
• Download reports and reconcile accounts

Login URL: https://bankingprograms.razorpay.com/signin

2. Dashboard Home (Overview)

After logging in, the home screen shows a quick summary:

• Total Payments Received – Today / This week / This month
• Success & Failure Rate – Helps track payment performance
• Recent Transactions – Latest successful and failed payments
• Settlement Status – Pending and completed settlements

This page gives a quick health check of your payment system.

3. Payments Section

Path: Payments → Transactions

Here you can see all customer payments.

Each transaction shows:

• Payment ID
• Order ID
• Customer Name / Email
• Amount
• Payment Method (UPI, Card, NetBanking, Wallet, etc.)
• Status (Captured, Failed, Refunded, Authorized)
• Date & Time

Key Actions:

• Click any payment to view full details
• Filter by date, status, payment method
• Export transactions as CSV for reports

4. Orders Section

Path: Payments → Orders

Orders are created from your website before payment.

Details shown:

• Order ID
• Amount
• Status (Created, Paid, Failed)
• Linked Payment ID

Used mainly for:

• Tracking order-based payments
• Debugging payment issues from website integrations

5. Settlements & Payouts

Path: Settlements / Banking

This section shows how money moves from Razorpay to your bank.

Settlements:

• Total amount settled
• Settlement date
• Bank reference number
• Breakdown of:
  • Gross amount
  • Fees & taxes
  • Net amount credited

Payouts:

Used for transferring money to vendors, partners, or employees directly from Razorpay.

You can:

• View payout status (Processed, Pending, Failed)
• Download settlement reports

6. Refunds

Refunds appear inside individual payment details.

You can:

• Issue full or partial refunds
• Track refund status (Pending / Processed / Failed)
• See refund amount and date

Refunds are automatically adjusted in future settlements.

7. Customers Section

Path: Customers

This stores customer profiles automatically created when payments are made.

Contains:

• Customer name
• Email and phone number
• Saved cards / UPI IDs (if enabled)
• Linked payments and subscriptions

Useful for:

• Subscription billing
• Repeat payments
• Customer history tracking

8. Subscriptions (If Enabled)

Path: Subscriptions

Used for recurring payments like:

• Monthly plans
• Memberships
• EMI-based billing

You can:

• Create plans
• View active, paused, and cancelled subscriptions
• Track upcoming and completed charges

9. Reports & Analytics

Path: Reports

Available reports:

• Payments Report
• Settlements Report
• Refunds Report
• Tax & GST Reports

You can:

• Filter by date range
• Download CSV / Excel files
• Use reports for accounting and reconciliation

Analytics shows:

• Payment success rate
• Popular payment methods
• Daily / weekly transaction trends

10. Account & Settings

Path: Settings

Important configuration area:

Profile & Business Settings

• Business name and address
• Contact details
• Bank account for settlements

API Keys & Webhooks

• Generate Key ID and Key Secret for website integration
• Configure Webhooks for order and payment status updates

Payment Methods

Enable / disable:

• UPI
• Credit / Debit Cards
• Net Banking
• Wallets
• EMI

Team & Access Control

• Add team members
• Assign roles like Admin, Finance, Developer

11. Disputes & Chargebacks

Path: Disputes

Shows:

• Chargeback cases
• Customer complaints
• Dispute status (Open, Under Review, Won, Lost)

You can:

• Upload evidence
• Track deadlines
• Monitor dispute resolution

12. Test Mode vs Live Mode

Razorpay provides two modes:

• Test Mode – For development and testing payments (no real money)
• Live Mode – Real transactions with customers

Always switch to Live Mode only after full testing is completed.

13. Security & Best Practices

• Never share API Secret Keys
• Enable two-factor authentication (2FA)
• Regularly download and reconcile settlement reports
• Monitor failed payments and disputes