Smart courier selection, COD confirmation & RTO reduction systems.
In India, 65% of ecommerce orders are COD — and 25-35% of those become RTO. Each return costs ₹100-200 in reverse shipping, destroying your margins. We build intelligent logistics systems that verify orders before dispatch, route to the best courier by pincode, and recover failed deliveries before they become returns.
25-35% of COD orders get returned. Each RTO costs ₹100-200 in reverse shipping alone — wiping out profits from multiple successful deliveries.
Courier partners mark 'customer unavailable' without attempting delivery in smaller cities. Your order goes RTO without the customer ever knowing it arrived.
Using one courier for all pincodes instead of routing based on courier performance by zone. Some couriers deliver faster in South India, others in North — you're not leveraging this.
Repeat offenders placing COD orders with no intention to accept. Without verification, each fake order costs you product + forward + reverse shipping.
Customers cancel orders that don't arrive within 3-5 days. But your courier takes 7-10 days for Tier 2/3 destinations, leading to NDR pile-ups.
Customers flood your support with 'Where is my order?' calls because there's no branded tracking page and ETAs are unreliable.
AI-powered courier allocation based on pincode-level delivery performance data. We analyze delivery success rates, average delivery time, and RTO rates by courier × pincode to route each order to the best carrier.
Automated COD confirmation via IVR calls, WhatsApp, or SMS before dispatch. Identifies high-risk orders using address verification, repeat RTO addresses, and GoKwik/Magic Checkout integration for intent scoring.
When delivery fails, our system triggers immediate customer contact — via automated WhatsApp or call — to confirm address, schedule re-delivery, or convert to prepaid. Reduces false RTO by 30-40%.
Compare rates across Shiprocket, Delhivery, Shadowfax, Xpressbees, and BlueDart for every pincode and weight slab. Negotiate better rates based on your volume data. Typically saves 15-25% on shipping costs.
Branded tracking page with your logo + automated WhatsApp/SMS updates at every milestone — picked up, in transit, out for delivery, delivered. Reduces 'Where is my order?' support tickets by 60%.
Track RTO rates by pincode, courier, product, payment method, and time period. Identify patterns — which pincodes to block for COD, which products have sizing-related returns, which couriers have delivery agent issues.
We analyze your current shipping data — RTO rates by pincode, courier performance, shipping costs per order, and delivery timelines. We identify the biggest cost and efficiency leaks.
Based on your pincode mix and product profile, we design your courier allocation rules, identify the best courier partners, and set up rate comparison for every shipment zone.
We integrate Shiprocket/NimbusPost or direct courier APIs with your ecommerce platform. Set up auto-AWB generation, COD verification flows, and NDR management triggers.
We configure COD verification (IVR/WhatsApp), flagging rules for high-RTO pincodes, repeat offender blacklist, and partial prepayment offers for risky orders.
Monthly review of RTO rates, shipping costs, and courier performance. We continuously refine allocation rules and negotiate rates as your volume grows.
Multi-courier aggregator
Shipping aggregation
Direct courier partner
Same-day delivery
Tier 2/3 delivery
COD-to-prepaid conversion
Rate comparison
Tracking & NDR
40%
Lower RTO
25%
Shipping Savings
Real-time
Order Tracking
