Creating an “Amount Off Order” Discount in Shopify (Step-by-Step SOP) This discount applies to the entire order value , not to specific products or…
Operator's note
Most shopifyarticles you find online are written for a US merchant on Stripe. This one is written for an Indian D2C team — where COD still drives 50–70% of orders, UPI Intent settles in seconds, RTO eats margin in Tier 2/3 lanes, and Diwali pulls a quarter's revenue into a two-week window. If a step below references a payment gateway choice, the answer isn't universal: we pick by vendor response rate, not affiliation. Razorpay, PhonePe, Easebuzz and Cashfree Payments are listed alphabetically in our docs because the right one depends on your AOV, your COD ratio, and how fast the gateway's support team replies on a Sunday at 11pm.
This discount applies to the entire order value, not to specific products or collections.
Log in to Shopify Admin
From the left-side menu, click Discounts
Click Create discount in the top-right corner
A popup window will appear
Select Amount off order
Choose one of the following options:
Discount code
Customers must enter a code at checkout
Example: SALE10
Automatic discount
Discount applies automatically at checkout
Enter a Title (visible to customers)
Enter your discount code (example: SALE10)
Or click Generate random code
(Skip this step if you selected Automatic discount)
Under Discount value, choose:
Percentage – Example: 10%
Fixed amount – Example: ₹100
Enter the discount value accordingly.
Select one option:
All customers
Specific customer segments
Specific customers
If you choose Specific customer segments:
Click Browse
Select the required segments using checkboxes
Click Add
Enable limits if required:
Limit number of times this discount can be used
(Total number of uses across all customers)
Limit to one use per customer
Choose whether this discount can be combined with:
Product discounts
Order discounts
Shipping discounts
⚠️ Note:
Allowing combinations may result in a very high total discount. Use carefully.
Select the Start date and time
The discount will be active only during this period
Optional:
Tick Set end date
Choose the end date and time
Click Save in the top-right corner
The Amount Off Order discount is now active and will apply to the entire cart value based on your settings.
Use this discount for site-wide offers and festive sales
Always test the discount before going live
Clearly mention minimum conditions (if any) on banners
Set an end date to avoid manual disabling
Common follow-ups
WhatsApp the support team at the link below. We reply within the hour during business hours (Mon–Fri 09:00–18:00 IST). If it's a payment-gateway or shipping issue mid-order, flag it as urgent and we move it to the top of the queue — a stuck checkout is a revenue leak, not a support ticket.
Generic Shopify docs are excellent for the global merchant. Indian ecommerce runs on different rails — UPI, COD, Shiprocket, GST invoicing, RTO mitigation by pincode — and most of that isn't in the official help centre. Our Knowledge Base is the SOP layer we wrote for our own ops team running 200+ stores; the shopify section is the part of that catalogue most relevant when you're working on what this article covers.
When the underlying tool changes — a Shopify checkout extension schema update, a payment-gateway API revision, a Shiprocket dashboard redesign, a COD app deprecation — the article changes that week, not the next quarter. If you spot something that no longer matches your screen, message us; the article gets re-recorded against the live admin within a day or two.
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Mon–Fri 09:00–18:00 IST
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