Orders in Mobile screen

How to Use Orders in Shopify (Mobile App)

This guide explains how to view, manage, fulfil, cancel, and refund orders using the Shopify mobile app.

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Open Orders

• Open the Shopify mobile app

• Tap the Orders (🛍️ bag icon) in the bottom menu

You will see the orders list with tabs such as:

• All

• Unfulfilled

• Unpaid

• Open

• Archived

• Return requests

Use the top bar to Search, Filter, or Sort orders.

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Search Orders

• Tap the Search bar

• Enter the Order ID (example: VAJ3518)

• The matching order will appear instantly

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Filter or Sort Orders

Filter Orders

• Tap Filter to narrow results

Common filters include:

• Order status

• Payment status

• Fulfilment status

• Delivery status

• Return status

• Label status

• Chargeback & inquiry status

• Delivery method

• Destination

• Address validation

• Number of items

• Product

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Sort Orders

• Tap Sort

• Choose sorting options such as Newest first or Oldest first

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Open an Order

• Tap any order from the list (example: VAJ3518)

At the top of the order page, you will see:

• Status badges (example: Paid, Unfulfilled)

• Order date and time

• Action icons: Print and More (⋮)

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Review Customer & Order Information

Customer Section

• Customer name

• Quick buttons for Email and Phone

Shipping Address

• Full delivery address displayed clearly

Additional Details (For Support / Fraud Checks)

• Payment gateway transaction ID (example: Razorpay_txn_id)

• shopifyCartToken

• landing_page_url

• ipv4_address

Tags & Order Risk

• Shown below customer details

• Helpful for internal tracking

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Check Items in the Order

Each product line shows:

• Product name

• SKU

• Price

• Quantity

If the order is not shipped yet, you will see a Mark as fulfilled button.

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Fulfil (Ship) an Order

1. Tap Mark as fulfilled

2. On the Fulfilment screen:

   • Adjust item quantity if needed

   • Enter Tracking number

   • Select Shipping carrier from the list

   • (Optional) Add Tracking URL

   • Enable Send notification to customer (recommended)

3. Tap Mark as fulfilled to complete shipping

📌 You can also print packing slips from this screen.

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View the Timeline (Activity Log)

Scroll down to Timeline to see:

• Order confirmation email sent

• Payment captured (example: Razorpay)

• Fulfilment updates

• Internal comments

This helps track what happened and when.

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Use Order Actions (⋮ Menu)

Tap More (⋮) for quick actions:

• Edit – Update customer info or items (where allowed)

• Duplicate – Create a similar order

• Cancel – Cancel the order

• Refund – Process refunds

• Archive – Move order out of active list

• Add note – Internal staff note

• View order status – Customer-facing status page

• Share order with staff – Send order details to a teammate

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Cancel an Order (With Refund)

1. Tap More (⋮) → Cancel

2. Choose Refund payment method

   • Usually Original payment method (example: Razorpay)

3. Select Reason for cancellation

4. (Optional) Add Staff note

5. Keep Restock inventory checked

6. Keep Send notification to customer checked

7. Tap Cancel order

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Refund Specific Items (Partial Refund)

1. Tap More (⋮) → Refund

2. Select the items to refund using the + button

3. Scroll down and complete the refund process

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Understand Common Order Statuses

• Paid → Payment successfully received

• Unfulfilled → Order not shipped yet

• Open → Active order needing action

• Archived → Order moved out of active list

• Return requests → Orders with return activity

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✅ Best Practices (Mobile Orders)

• Always verify payment status before fulfilment

• Enter correct tracking details to avoid support issues

• Use internal notes for team coordination

• Archive completed orders regularly