Resolving “Pending Orders” in Faster Checkout (Shiprocket Checkout)
Here is a clean, structured knowledge-base article that you can publish directly for your customers: Resolving “Pending Orders” in Faster Checkout (Shiprocket…
Operator's note
Most shiprocketarticles you find online are written for a US merchant on Stripe. This one is written for an Indian D2C team — where COD still drives 50–70% of orders, UPI Intent settles in seconds, RTO eats margin in Tier 2/3 lanes, and Diwali pulls a quarter's revenue into a two-week window. If a step below references a payment gateway choice, the answer isn't universal: we pick by vendor response rate, not affiliation. Razorpay, PhonePe, Easebuzz and Cashfree Payments are listed alphabetically in our docs because the right one depends on your AOV, your COD ratio, and how fast the gateway's support team replies on a Sunday at 11pm.
Here is a clean, structured knowledge-base article that you can publish directly for your customers:
Resolving “Pending Orders” in Faster Checkout (Shiprocket Checkout)
When customers place orders using Faster Checkout (also called Shiprocket Checkout) on your Shopify or WooCommerce store, you may occasionally notice that some orders appear under Pending Orders instead of showing up in your store’s main Orders section.
This guide explains why this happens and how to fix it.
Why Orders Get Stuck in “Pending Orders”
If multiple customers order the same low-stock product at nearly the same time, only the first order is successfully pushed to Shopify/WooCommerce.
Once the product goes out of stock, the next order is held in Faster Checkout and appears under:
Orders → Pending Orders
This means:
- Faster Checkout successfully received the order
- But it did not push that order into the Shopify/WooCommerce system due to insufficient stock
How to Identify the Issue
- Log in to your Faster Checkout / Shiprocket dashboard
- Go to Orders
- Select the Pending Orders tab
- Locate the order that is stuck
If the order appears there, the most common reason is:
One or more items in the cart became out of stock before the order could be completed.
How to Fix the Issue
You have two options, depending on product availability:
Option 1: Partial Fulfilment + Partial Refund
If only one item in the order is out of stock:
- Process a partial refund for the unavailable item
- Fulfil and ship the remaining products
Benefit: You still complete part of the sale instead of cancelling the entire order.
Option 2: Restock and Push the Order
If you can quickly restock the missing item:
- Add stock for the unavailable product in your store
- Refresh or re-sync the order to allow it to push into Shopify/WooCommerce
- Fulfil the full order as usual
Benefit: The customer receives everything they ordered without delay.
Summary
| Issue | Reason | Solution |
|---|---|---|
| Order stuck in Pending Orders | Product ran out of stock during checkout | Partial refund + fulfil remaining items, or restock the item and push the order |
Tip for Prevention
Maintain accurate real-time stock levels and enable low-stock alerts to reduce occurrences of pending orders during high-demand periods.
If your issue continues even after adjusting stock or issuing a refund, please contact our support team with the affected order number for assistance.
Common follow-ups
Questions Indian D2C teams ask alongside this one
What's the fastest way to get help if a step here breaks for me?
Send the form at the link below — the founder replies within one business day, usually faster. If it's a payment-gateway or shipping issue mid-order, call +91 98666 62226 and we move it to the top of the queue — a stuck checkout is a revenue leak, not a support ticket.
Why does this article reference Shiprocket instead of generic Shopify documentation?
Generic Shopify docs are excellent for the global merchant. Indian ecommerce runs on different rails — UPI, COD, Shiprocket, GST invoicing, RTO mitigation by pincode — and most of that isn't in the official help centre. Our Knowledge Base is the SOP layer we wrote for our own ops team running 200+ stores; the shiprocket section is the part of that catalogue most relevant when you're working on what this article covers.
When does this article get updated?
When the underlying tool changes — a Shopify checkout extension schema update, a payment-gateway API revision, a Shiprocket dashboard redesign, a COD app deprecation — the article changes that week, not the next quarter. If you spot something that no longer matches your screen, message us; the article gets re-recorded against the live admin within a day or two.
Still stuck? Talk to support.
Send the form — the founder replies within one business day, usually faster.