Resolving “Pending Orders” in Faster Checkout (Shiprocket Checkout)

Here is a clean, structured knowledge-base article that you can publish directly for your customers:

---

Resolving “Pending Orders” in Faster Checkout (Shiprocket Checkout)

When customers place orders using Faster Checkout (also called Shiprocket Checkout) on your Shopify or WooCommerce store, you may occasionally notice that some orders appear under Pending Orders instead of showing up in your store’s main Orders section.

This guide explains why this happens and how to fix it.

---

Why Orders Get Stuck in “Pending Orders”

If multiple customers order the same low-stock product at nearly the same time, only the first order is successfully pushed to Shopify/WooCommerce.
Once the product goes out of stock, the next order is held in Faster Checkout and appears under:

Orders → Pending Orders

This means:

• Faster Checkout successfully received the order

• But it did not push that order into the Shopify/WooCommerce system due to insufficient stock

---

How to Identify the Issue

1. Log in to your Faster Checkout / Shiprocket dashboard

2. Go to Orders

3. Select the Pending Orders tab

4. Locate the order that is stuck

If the order appears there, the most common reason is:

One or more items in the cart became out of stock before the order could be completed.

---

How to Fix the Issue

You have two options, depending on product availability:

---

Option 1: Partial Fulfilment + Partial Refund

If only one item in the order is out of stock:

• Process a partial refund for the unavailable item

• Fulfil and ship the remaining products

Benefit: You still complete part of the sale instead of cancelling the entire order.

---

Option 2: Restock and Push the Order

If you can quickly restock the missing item:

• Add stock for the unavailable product in your store

• Refresh or re-sync the order to allow it to push into Shopify/WooCommerce

• Fulfil the full order as usual

Benefit: The customer receives everything they ordered without delay.

---

Summary

Issue	Reason	Solution
Order stuck in Pending Orders	Product ran out of stock during checkout	Partial refund + fulfil remaining items, or restock the item and push the order

---

Tip for Prevention

Maintain accurate real-time stock levels and enable low-stock alerts to reduce occurrences of pending orders during high-demand periods.

---

If your issue continues even after adjusting stock or issuing a refund, please contact our support team with the affected order number for assistance.