Updating Store Details in Shopify (Step-by-Step SOP) This section explains how to update your store name, contact details, and business address in Shopify.…
Operator's note
Most shopifyarticles you find online are written for a US merchant on Stripe. This one is written for an Indian D2C team — where COD still drives 50–70% of orders, UPI Intent settles in seconds, RTO eats margin in Tier 2/3 lanes, and Diwali pulls a quarter's revenue into a two-week window. If a step below references a payment gateway choice, the answer isn't universal: we pick by vendor response rate, not affiliation. Razorpay, PhonePe, Easebuzz and Cashfree Payments are listed alphabetically in our docs because the right one depends on your AOV, your COD ratio, and how fast the gateway's support team replies on a Sunday at 11pm.
This section explains how to update your store name, contact details, and business address in Shopify.
Log in to Shopify Admin
On the left sidebar, scroll to the bottom
Click Settings
From the Settings menu, click General
You will now see three main sections:
Store details
Billing address
Store defaults
In the Store details section, click the pencil (✏️) icon
(or click the three dots ⋯ and select Edit profile)
A popup window will open. You can edit:
This is the name shown to customers on your website and emails
Email ID where you receive:
Order notifications
Customer messages
Shopify alerts
Your official store contact number
Displayed on website and order notifications
After making changes, click Save
In the same General page, locate Billing address
Click the pencil (✏️) icon to edit
A popup will appear. Fill in the following details carefully:
Your official registered business name
Select your country (example: India)
Your business address
Fill only if applicable
Your city name
Your state
(example: Telangana, Karnataka, Maharashtra, etc.)
Your area PIN code
Click Save after entering all details
Ensure you clicked Save on all popups
Close any open popups
Recheck the updated details on the General page
✅ Your store name, email, phone number, and business address are now successfully updated.
Use your registered business name for billing
Keep email and phone number active for customer communication
Ensure address matches GST and courier records
Update details immediately if business info changes
Common follow-ups
WhatsApp the support team at the link below. We reply within the hour during business hours (Mon–Fri 09:00–18:00 IST). If it's a payment-gateway or shipping issue mid-order, flag it as urgent and we move it to the top of the queue — a stuck checkout is a revenue leak, not a support ticket.
Generic Shopify docs are excellent for the global merchant. Indian ecommerce runs on different rails — UPI, COD, Shiprocket, GST invoicing, RTO mitigation by pincode — and most of that isn't in the official help centre. Our Knowledge Base is the SOP layer we wrote for our own ops team running 200+ stores; the shopify section is the part of that catalogue most relevant when you're working on what this article covers.
When the underlying tool changes — a Shopify checkout extension schema update, a payment-gateway API revision, a Shiprocket dashboard redesign, a COD app deprecation — the article changes that week, not the next quarter. If you spot something that no longer matches your screen, message us; the article gets re-recorded against the live admin within a day or two.
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Mon–Fri 09:00–18:00 IST
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