Setting Up Shipping Rates in Shopify (Step-by-Step SOP) This process explains how to add or modify shipping charges that customers see at checkout. Step 1: Go…
Operator's note
Most shopifyarticles you find online are written for a US merchant on Stripe. This one is written for an Indian D2C team — where COD still drives 50–70% of orders, UPI Intent settles in seconds, RTO eats margin in Tier 2/3 lanes, and Diwali pulls a quarter's revenue into a two-week window. If a step below references a payment gateway choice, the answer isn't universal: we pick by vendor response rate, not affiliation. Razorpay, PhonePe, Easebuzz and Cashfree Payments are listed alphabetically in our docs because the right one depends on your AOV, your COD ratio, and how fast the gateway's support team replies on a Sunday at 11pm.
This process explains how to add or modify shipping charges that customers see at checkout.
Log in to Shopify Admin
Look at the left-side menu
Scroll to the bottom
Click Settings (⚙️ gear icon)
This opens the full Settings page.
In the Settings menu (left sidebar)
Click Shipping and delivery
This section controls shipping prices, delivery rules, and zones.
On the Shipping and Delivery page, find General shipping rates
Click on the General shipping rates card
📌 Most stores use this profile for all products.
On the next page, you will see:
Your store / warehouse address
Orders are shipped from this location
You will usually see:
Domestic – India (orders within India)
International (orders outside India)
Shipping prices are added inside each zone.
Under Domestic – India, click Add rate
A popup titled Add rate will open
Keep Use flat rate
Keep Custom
This is shown to customers
Examples:
Standard Shipping
Express Shipping
Example:
3–5 business days
Enter:
₹0 for Free Shipping
Or any amount (example: ₹95)
If you want different prices based on:
Order value (example: free shipping above ₹999)
Order weight
Click Add conditional pricing and set conditions.
Click Done
If you ship outside India:
Go to the International zone
Click Add rate
Fill in the same details as above
Click Done
Click Save (top or bottom of the page)
✅ Your shipping rates are now active.
Go to your online store
Add a product to the cart
Proceed to checkout
Confirm that the correct shipping charge is displayed
Use Free Shipping above ₹999 / ₹1499 to protect margins
Clearly mention delivery time in shipping names
Always test shipping after changes
Match shipping rules with your Shipping Policy page
Common follow-ups
WhatsApp the support team at the link below. We reply within the hour during business hours (Mon–Fri 09:00–18:00 IST). If it's a payment-gateway or shipping issue mid-order, flag it as urgent and we move it to the top of the queue — a stuck checkout is a revenue leak, not a support ticket.
Generic Shopify docs are excellent for the global merchant. Indian ecommerce runs on different rails — UPI, COD, Shiprocket, GST invoicing, RTO mitigation by pincode — and most of that isn't in the official help centre. Our Knowledge Base is the SOP layer we wrote for our own ops team running 200+ stores; the shopify section is the part of that catalogue most relevant when you're working on what this article covers.
When the underlying tool changes — a Shopify checkout extension schema update, a payment-gateway API revision, a Shiprocket dashboard redesign, a COD app deprecation — the article changes that week, not the next quarter. If you spot something that no longer matches your screen, message us; the article gets re-recorded against the live admin within a day or two.
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