Settings / Shipping and Delivery
Setting Up Shipping Rates in Shopify (Step-by-Step SOP) This process explains how to add or modify shipping charges that customers see at checkout. Step 1: Go…
Operator's note
Most shopifyarticles you find online are written for a US merchant on Stripe. This one is written for an Indian D2C team — where COD still drives 50–70% of orders, UPI Intent settles in seconds, RTO eats margin in Tier 2/3 lanes, and Diwali pulls a quarter's revenue into a two-week window. If a step below references a payment gateway choice, the answer isn't universal: we pick by vendor response rate, not affiliation. Razorpay, PhonePe, Easebuzz and Cashfree Payments are listed alphabetically in our docs because the right one depends on your AOV, your COD ratio, and how fast the gateway's support team replies on a Sunday at 11pm.
Setting Up Shipping Rates in Shopify (Step-by-Step SOP)
This process explains how to add or modify shipping charges that customers see at checkout.
Step 1: Go to Settings
- Log in to Shopify Admin
- Look at the left-side menu
- Scroll to the bottom
- Click Settings (⚙️ gear icon)
This opens the full Settings page.
Step 2: Open Shipping and Delivery
- In the Settings menu (left sidebar)
- Click Shipping and delivery
This section controls shipping prices, delivery rules, and zones.
Step 3: Open Your Shipping Profile
- On the Shipping and Delivery page, find General shipping rates
- Click on the General shipping rates card
📌 Most stores use this profile for all products.
Step 4: Identify Fulfillment Location & Shipping Zones
On the next page, you will see:
Fulfillment Location
- Your store / warehouse address
- Orders are shipped from this location
Shipping Zones
You will usually see:
- Domestic – India (orders within India)
- International (orders outside India)
Shipping prices are added inside each zone.
Step 5: Add a Domestic Shipping Rate (India)
- Under Domestic – India, click Add rate
- A popup titled Add rate will open
Fill in the following details:
Rate Type
- Keep Use flat rate
Shipping Rate
- Keep Custom
Custom Rate Name
- This is shown to customers
- Examples:
- Standard Shipping
- Express Shipping
Delivery Description (Optional)
- Example:
- 3–5 business days
Price
- Enter:
- ₹0 for Free Shipping
- Or any amount (example: ₹95)
Optional: Conditional Pricing
If you want different prices based on:
- Order value (example: free shipping above ₹999)
- Order weight
Click Add conditional pricing and set conditions.
- Click Done
Step 6: Add International Shipping Rates (Optional)
If you ship outside India:
- Go to the International zone
- Click Add rate
- Fill in the same details as above
- Click Done
Step 7: Save Your Settings
- Click Save (top or bottom of the page)
✅ Your shipping rates are now active.
Step 8: Test Shipping at Checkout
- Go to your online store
- Add a product to the cart
- Proceed to checkout
- Confirm that the correct shipping charge is displayed
✅ Best Practices (India-Specific)
- Use Free Shipping above ₹999 / ₹1499 to protect margins
- Clearly mention delivery time in shipping names
- Always test shipping after changes
- Match shipping rules with your Shipping Policy page
Common follow-ups
Questions Indian D2C teams ask alongside this one
What's the fastest way to get help if a step here breaks for me?
Send the form at the link below — the founder replies within one business day, usually faster. If it's a payment-gateway or shipping issue mid-order, call +91 98666 62226 and we move it to the top of the queue — a stuck checkout is a revenue leak, not a support ticket.
Why does this article reference Shopify instead of generic Shopify documentation?
Generic Shopify docs are excellent for the global merchant. Indian ecommerce runs on different rails — UPI, COD, Shiprocket, GST invoicing, RTO mitigation by pincode — and most of that isn't in the official help centre. Our Knowledge Base is the SOP layer we wrote for our own ops team running 200+ stores; the shopify section is the part of that catalogue most relevant when you're working on what this article covers.
When does this article get updated?
When the underlying tool changes — a Shopify checkout extension schema update, a payment-gateway API revision, a Shiprocket dashboard redesign, a COD app deprecation — the article changes that week, not the next quarter. If you spot something that no longer matches your screen, message us; the article gets re-recorded against the live admin within a day or two.
Still stuck? Talk to support.
Send the form — the founder replies within one business day, usually faster.