Transactions

Transactions Section (Payments & Orders)

The Transactions section allows merchants to view, track, and manage all customer payment activities.
It consists of two main tabs:

• Payments – Individual payment attempts made by customers
  
• Orders – Orders created before payment is initiated
  
  

🔹 Payments Tab

This tab shows all payment transactions processed through Razorpay.

1. Overview Panel (Top Summary)

At the top, an overview summary is displayed for the selected period (for example: Today).

It shows:

a) Collected Amount

• Total amount successfully collected
  
• Example: ₹4,347.00 from 3 captured payments
  
• Indicates only successful (captured) transactions
  
  

b) Split by Payment Method

A donut chart showing payment distribution by method:

• Cards – Percentage of card payment
  
• UPI – Percentage of UPI payments
  
  

Helps analyze customer payment preferences.

c) Refunds

• Total refund amount processed
  
• Number of refunds issued
  
  

d) Disputes

• Open disputes
  
• Under-review chargebacks
  
  

Used to monitor payment risk and customer complaints.

e) Failed Payments

• Number of failed payment attempts
  
• Helps track checkout issues or payment failures.
  
  

2. Filters & Search Options

Above the payment list, multiple filters are available:

• Date Range – Today, Last 7 days, Last 30 days, Last 90 days, Jan 2026 - till date, This financial year, Custom
  
• Status Filter – All, Created, Authenticated, Authorized, Captured, Refunded, Failed
  
• Payment Method Filter – All, Card, ACH, Wallet, Cash on Delivery, Bank Transfer, UPI, EMI, Offline, eMANDATE, Netbanking, International Bank Transfer, Pay Later, CRED pay, AePS, FPX, Route transfer, Cardless EMI, eNach, Paynow, Gift Cards
  
• Search – Directly search using Razorpay Payment ID,Email, Mobile number, Order ID, Notes
  

These filters help quickly find specific transactions.

3. Payments List (Transaction Table)

Each row represents one payment transaction with the following details:

Columns Explained:

• Payment ID – Unique Razorpay payment reference (clickable for full details)
  
• Bank RRN – Bank reference / retrieval number for tracking with the bank
  
• Customer Detail – Customer phone number and email ID
  
• Created On – Date and time when payment was initiated
  
• Amount – Transaction amount
  
• Status:
  
    
  • Created - Payment or order has been created but the customer has not yet completed authentication or payment
    
  • Authenticated - Payment is verified by the bank but not yet authorized or captured
    
  • Authorized - Money is not yet transferred to the merchant
  • Captured - Payment is successful and completed
  • Refunded - Payment has been partially or fully refunded to the customer
  • Failed - Payment attempt failed due to Insufficient balance, Network / bank errors, Authentication failure, Customer cancellation
• Details – Opens the full transaction page with:
  
   
  • Payment timeline
    
  • Gateway response
    
  • Refund option
    
  • Notes and metadata

Click here to view payment detail page in detailed

🔹 Orders Tab

The Orders tab shows orders created from your website before payment is made.
This is mainly used in API-based integrations like WooCommerce, Shopify, or custom checkout flows.

1. Order Filters

At the top, you can filter orders by:

• Order ID – Razorpay order reference
  
• Receipt – Your internal receipt or order number
  
• Status – All, Created, Attempted, Paid
  
• Count – Number of records to display
  
  

Used to quickly search and track a particular order.

2. Orders List (Order Table)

Each row represents one order with the following fields:

Columns Explained:

• Order ID – Unique Razorpay order identifier
  
• Amount – Order amount
  
• Attempts – Number of payment attempts made for this order
  
• Receipt – Merchant’s internal receipt or order reference
  
• Created At – Date and time when the order was created
  
  
• Status:
  
  
  • Paid – Order successfully paid
    
  • Created – Order created but payment not yet completed
    
  • Attempted – Payment attempted but not completed
    
    

Clicking an order opens detailed information including:

• Linked payment IDs
  
• Attempt history
  
• Order metadata
  
• Payment status

🔹 Order Summary Panel (Right Side)

When an order is selected, a side panel opens with detailed order-level information.

Order Information

• Order ID – Unique Razorpay Order reference (example: order_S61GLcuLQS51xU)
  
• Amount – Total order amount created
  
• Currency – Currency used for the order (INR, USD, etc.)
  
• Attempts – Number of payment attempts made for this order
  
• Status – Current order status such as:
  
   
  • Created
    
  • Attempted
    
  • Paid
    
  • Failed
    
    
• Created At – Date and time when the order was created
  
  

Linked Payments Section

Shows all payments attempted or completed against this order.

For each payment:

• Payment ID – Clickable Razorpay payment reference
  
• Amount – Payment amount
  
• Payment Status – Status such as Created, Authorized, Captured, Failed
  
• Date & Time – When the payment was created
  

This helps track multiple attempts for the same order.

Notes Section

Displays custom metadata passed while creating the order, such as:

• Referrer – Source system or integration (example: fastrr)
  
• Origin – Website or application domain (example: yoursite.com)
  

These notes are useful for internal tracking, reconciliation, and debugging.

🔹 Payments Table (Bottom Section)

This table lists all orders and their payment activity.

Available Columns

• Order ID – Razorpay Order reference
  
• Amount – Order amount
  
• Attempts – Number of attempts made for the order
  
• Receipt – Merchant receipt or internal reference number
  
• Created At – Order creation date and time
  
  

🔄 Difference Between Payments & Orders

🛠 Common Use Cases

The Transactions section is used to:

• Verify successful customer payments
  
• Track failed and pending transactions
  
• Issue refunds from payment details
  
• Reconcile payments with orders
  
• Investigate disputes and chargebacks
  
• Support customer payment queries