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Dedicated Ecommerce Resource · for founders with a live store

From three vendors and no owner to one dedicated person who runs your Shopify store daily.

You answer order-status DMs yourself, chase the ad agency for last week’s report and ping a freelancer when the theme breaks. That is three separate relationships, and you are the one holding them together. This retainer puts one named Growww Tech team member on your store, and one number to call. ₹30,000 + GST a month, 3-month minimum. What the person covers is written down before you pay.

See the 6-milestone process

₹30,000/month + GST3-month minimum

Rated 4.9 on Google200+ ecommerce brandsRecurring monthly · 3-month minimum

Abhishek DuttaAbhishek Dutta · Software Developer

The transformation

From three vendors and no owner to one person who runs the store every day.

Before

You personally answer order-status DMs, chase the ad agency for last week's report, and ping a freelance dev when the theme breaks — three separate relationships, and you're the one holding them together.

After

One named Growww Tech team member on your store, a written report every month, and one number to call when something breaks.

Across the 200+ ecommerce brands we've built and run, client retention sits at 98% — one dedicated team, not three separate vendors, is what founders keep paying for.

Source: Growww Tech brand data

What’s included

The ops queue disappears. One person owns it.

Most Shopify support services run a ticket queue, and most Shopify maintenance services bill you to fix what they built. Here, bug fixes on what we shipped stay free, and one named person works on your store for ₹30,000 + GST a month — no separate dedicated Shopify developer to chase.

  • One named resource, not a ticket queue

    A single Growww Tech team member assigned to your store — the same person every time, not a rotating support pool or whoever happens to pick up the ticket.

  • Order issue resolution

    Order-status queries, delivery escalations, and refund or replacement calls handled directly — the DMs you used to answer yourself, at 11pm or otherwise.

  • Catalog + inventory sync checks

    Listings kept current and inventory checked against what's actually on the shelf, on a set cadence — not only after a customer complains.

  • Single point of contact across engagements

    Coordinates with whichever other Growww Tech work you run — ads, CRO, custom dev — so you stop being the relay between three separate people.

  • Monthly written report + review call

    What got done, what's still open, and what needs a decision from you — on paper, every month, not buried in a chat thread.

  • Client portal access

    Task visibility at portal.growwwtech.com — the same system used across every Growww Tech engagement, so nothing lives only in one person's inbox.

  • Day-to-day development changes

    Theme tweaks, section changes, small integrations and code fixes handled by the same person — the weekly change list every live store accumulates, without re-hiring a freelancer for each item.

Timeline

Fit check to steady state — 3-month minimum.

Handover and the first 30-day audit take about that long to pay off — that's the minimum term, stated upfront.

  1. Before kickoff

    Fit check

    30-minute call — confirms scope and what it'll coordinate

  2. Week 1

    Access + handover

    Systems, SOPs, and tool access handed over

  3. Days 1–30

    First 30 days

    Baseline audit + process documentation

Minimum term

Billed monthly throughout; after it, cancel before the next billing date

3 months

The proposal

One retainer. ₹30,000/month. One person, every day.

Everything is on this page: the scope, the process, what is not included and the terms. Read it, then pay and get started, or ask for the same thing as a formal quote.

Dedicated Ecommerce Resource

Recurring · 3-month minimum

Your store, run by a dedicated team — not a ticket queue, not a shared support pool.One invoice a month — no per-ticket fees, no surprise line items

₹30,000/month + GST

3-month minimum, then cancel before the next billing date

A monthly invoice through Zoho Billing. Your GST invoice from Grovesbox Private Limited is emailed every billing cycle. Work begins within one business day of a cleared payment.

Cancel before the next billing date and billing stops. The current month is not refunded, and the months left in the 3-month minimum stay payable.

UPI · Cards · Netbanking · EMI · Secure checkout via Zoho Billing

  • One named Growww Tech team member — not a ticket queue
  • Order issues, catalog updates, and inventory checks handled directly
  • Single point of contact across whichever other engagements you run
  • Monthly written report + review call, every cycle
See the 6 milestones, month by month

Fixed scope, in writing.

The scope and the price are written down before you start. Bug fixes on anything we already shipped stay free for the life of your store; this retainer is not a maintenance fee. Read the terms

What clients say

“Switching to a dedicated website was the best decision for my business, especially after the struggle of managing endless manual inquiries on social media.”

The team at Growww Ecommerce took my vision and turned it into a professional reality in just one week, handling everything from payment gateways to shipping integrations. Their guidance on advertising and backend setup has been invaluable, and I only wish I had partnered with them sooner. If you're looking to scale your sales with a seamless online store, I highly recommend Raghu and his team—they make the technical side feel effortless.

NavyaFounder, The Horizon CollectionsRated 5 out of 5

Track record

Numbers we can show you

98%

Client retention

200+

D2C brands launched

₹385Cr+

Revenue generated

Want the same team on your store? It starts with a 30-minute call.

Who you’ll talk to

The people who answer your call.

Your call goes to our own team at the Visakhapatnam office, not a call centre and not a freelancer. The person on your store works the same hours as the rest of the team: Mon–Fri, 9:00 am–7:00 pm IST.

Dhushyant Deepak Chand Puredla helping Tarun Sai Kotni at his desk at our Visakhapatnam office

  • Call languages

    Telugu, English, Hindi, Kannada

  • Hours

    Mon–Fri, 9:00 am–7:00 pm IST

  • Phone

    +91 98666 62226

  • Office

    1st Floor, YBR Nilayam, Dayal Nagar Colony, Vishalakshi Nagar, Visakhapatnam, Andhra Pradesh 530043, India. Open in Google Maps (opens in a new tab)

  • Other cities

    Meet in person: by appointment in Bengaluru, Hyderabad, Chennai, Mumbai, Delhi NCR, Surat

  • Call time

    You pick morning, afternoon or evening, Monday to Friday.

Meet the whole team

Fit check

Who this is for, and who it is not

This is for you if

  • Your store is live and something needs doing every day.
  • You are tired of being the relay between the agency, the freelancer and your customers.

Not for you if

  • You sell under about 50 orders a month. You, or a part-time hire, can still run day-to-day ops at that volume. The same ₹30,000 + GST a month returns more on the CRO pass or the ad budget that gets you to 50 orders first.
  • One project is what’s breaking — a rebuild, a redesign, a campaign. Buy that engagement directly. This retainer coordinates existing work; it isn’t a way to get development, design or ads done for free.
  • You are a student or looking for a job. See our open roles and our programs.
Under 50 orders/month? The CRO passNeed a specific build instead? See all services

Agencies

  • You run an agency? We take white-label and sub-contract work. Pick “I’m an agency or developer” on the form and tell us what you need.

Process

How the retainer runs — milestone by milestone.

Six milestones from fit check to steady-state operations, each with what we ship and what you receive.

  1. Milestone 01

    Fit Check — Honestly

    A 30-minute call to confirm a dedicated resource is the right layer for your store — before any invoice moves.

    • Below roughly 50 orders/month, we'll usually say so on the call — a full-time dedicated resource is overkill at that volume; the CRO pass or ad spend returns more.
    • We check what's already running: any live Growww Tech engagements — ads, CRO, dev — the resource will coordinate, or whether this is your first.
    • If the fit is right, you get access to the client portal at portal.growwwtech.com before the resource starts.

    You’ll receive

    • Straight fit verdict on the call
    • Client portal access
    • Named resource confirmed

  2. Milestone 02 · Week 1

    Access + Handover

    The named resource gets access to your systems and studies how the store actually runs today.

    • Store admin, order management, and support-inbox access handed over — scoped to day-to-day ops, nothing beyond it.
    • Existing SOPs, if any, reviewed; where none exist, that gap gets flagged for the first-30-days audit.
    • Introduced to whichever other Growww Tech engagements you run, so routing between them starts on day one, not month three.

    You’ll receive

    • Access checklist signed off
    • Tooling and login handover
    • First-week ops shadowing

  3. Milestone 03 · Days 1–30

    First 30 Days

    The resource runs a baseline audit of current operations and writes down what's actually happening — not what the org chart says is happening.

    • Order-resolution, catalog-update, and escalation processes documented as they exist today, gaps included.
    • A working baseline established: what a normal week costs in hours, and where the recurring fires are.
    • First monthly report written from this baseline, so month two has something to measure against.

    You’ll receive

    • Process documentation
    • Baseline ops audit
    • First monthly report

  4. Milestone 04 · Month 2+

    Steady-state operations

    From month two, the resource owns day-to-day store operations directly — order issues, catalog updates, inventory sync checks, and first-line customer escalations.

    • Order issue resolution and basic customer-escalation handling become routine — handled directly, no ticket queue in between.
    • Catalog updates and inventory sync checks run on a set cadence, not only after something's already broken.
    • Coordinates with whichever other Growww Tech engagements you run — ads, CRO, dev — so you stop being the relay between three separate people.

    You’ll receive

    • Weekly ops handled directly
    • Catalog + inventory checks on cadence
    • Single point of contact across engagements

  5. Milestone 05 · Every cycle

    Monthly review and reporting

    A written report and a review call every month — what got done, what's still open, and what needs a decision from you.

    • Report covers orders handled, catalog changes, escalations closed, and anything flagged for your attention.
    • The review call is where scope creep gets named out loud — new asks get scoped and priced there, never folded in silently.

    You’ll receive

    • Monthly written report
    • Monthly review call
    • Portal task visibility

  6. Milestone 06

    Scope + escalation policy

    What's in, what's out, and how anything bigger than day-to-day ops gets routed — stated once, in writing.

    • Anything bigger than the agreed scope is priced as its own engagement, in writing, before work starts.
    • Coverage is Mon–Fri 09:00–18:00 IST — not a 24/7 desk.
    • If the fit is wrong, say so on the monthly review call; we fix it there.

    You’ll receive

    • Written scope boundary
    • Escalation routing documented
    • Fit reviewed on every monthly call

Scope boundaries

What we need from you. What we don't do.

No surprises after kickoff. Here is what each side brings, in writing.

What we need from you

  • A named point of contact on your side for the monthly review call
  • Access to store admin, order management, and the support inbox
  • Logins for whichever other Growww Tech engagements need coordinating (ads, CRO, dev)
  • Existing SOPs if you have them — we document from scratch if you don't
  • A reply within 3 working days when the resource flags something for your decision

What’s not included

  • Work outside the written scope — it is priced as its own engagement first
  • 24/7 coverage — Mon–Fri 09:00–18:00 IST, the same hours as the rest of Growww Tech
  • Strategic decisions in place of your own hire — this is operational execution, not a co-founder
  • Ad spend, hosting, gateway fees, and any other engagement's invoice — billed to you directly

FAQ

Asked before every retainer starts.

One named, dedicated Growww Tech team member who owns your day-to-day store operations — order issue resolution, catalog updates, inventory sync checks, first-line customer escalations, a single point of contact across whichever other engagements you run, plus a monthly written report and review call.

Full builds, standalone design passes, and ad-campaign work itself — those stay separate priced engagements the resource coordinates. Day-to-day development changes like theme tweaks and small integrations are included. Also not included: 24/7 coverage (it's Mon–Fri 09:00–18:00 IST) and strategic decisions in place of your own hire — this is operational execution, not a co-founder.

No. The person is a Growww Tech team member, on our payroll, assigned to your store. You get one named point of contact and continuity, without the hiring, HR, and severance overhead of an in-house role.

Handover, the first 30-day audit, and a working process take about that long to pay off. It's a stated policy, not a billing mechanic — Zoho Billing invoices you monthly throughout the commitment, exactly as it does after.

Recurring monthly via Zoho Billing — UPI, cards, netbanking, EMI. A GST invoice lands in your inbox each billing cycle. The 3-month minimum is a separate commitment from the billing cadence: you're invoiced monthly throughout, committed for three cycles.

After the 3-month minimum, yes — one month's notice ends the retainer. Inside the first 3 months, the commitment holds; that's the one term we don't bend on the fit-check call.

A ticket queue means a different person picks up your issue every time, on their schedule. This is one named person who knows your store, reports to you monthly, and is reachable directly — not a queue, not a shared pool.

When the work the resource is coordinating — a headless rebuild, a CRO pass, a mobile app — becomes the actual bottleneck. At that point you need that engagement itself, priced and scoped on its own; the dedicated resource keeps running ops in parallel, it doesn't replace that work.

Swapped at no extra cost if it isn't working in the first 30 days — that's policy, not a negotiation.

Below roughly 50 orders a month. At that volume you — or a part-time hire — can still run day-to-day ops, and the ₹30,000/month is better spent on the CRO pass or the ad spend that gets you to 50+ orders first.
One person on your store

₹30,000/month. One person. Your store, run daily.

A 30-minute call with our team. We tell you whether this fits your store, and if a cheaper option fits better, we say so. The price is fixed in writing before work starts.

Calls Monday to Friday, in Telugu, English, Hindi or Kannada.

₹30,000/month + GST · 3-month minimum · Mon–Fri IST