From three vendors and no owner to one person who runs the store daily.
You're personally answering order-status DMs, chasing the ad agency for last week's report, and pinging a freelance dev when the theme breaks — three separate relationships, and you're the one holding them together. This retainer puts one named Growww Tech team member on your store: order issues, catalog updates, inventory checks, and a single number to call. ₹30,000/month + GST, 3-month minimum.
From three vendors and no owner to one person who runs the store every day.
Before
You personally answer order-status DMs, chase the ad agency for last week's report, and ping a freelance dev when the theme breaks — three separate relationships, and you're the one holding them together.
After
One named Growww Tech team member owns day-to-day store operations end to end, reports to you monthly, and is the one number you call when something breaks.
Across the 200+ Indian D2C brands we've built and run, client retention sits at 98% — one dedicated team, not three separate vendors, is what founders keep paying for.
Source: HERO_STATS — Growww Tech brand data
One retainer. ₹30,000/month. One person, every day.
This page is the full proposal — scope, cadence, exclusions, terms. Read it, then start the retainer, or get it as a formal quote.
Dedicated Ecommerce Resource
Your store, run by a dedicated team — not a ticket queue, not a shared support pool.
- One named Growww Tech team member — not a ticket queue
- Order issues, catalog updates, and inventory checks handled directly
- Single point of contact across whichever other engagements you run
- Monthly written report + review call, every cycle
One invoice a month — no per-ticket fees, no surprise line items
3-month minimum, then cancel with notice
Recurring invoice via Zoho Billing. GST invoice emailed each billing cycle. Fit check within one business day.
UPI · Cards · Netbanking · EMI · Secure checkout via Zoho Billing
The Growww Guarantee: wrong fit, no cost.
If the assigned resource isn't right in the first 30 days, we swap them — no extra cost. Maintenance on anything we've already shipped stays free for the lifetime of your store either way; this retainer is optional growth and ops work, not maintenance. How it works →
The ops queue disappears. One person owns it.
Six things ₹30,000/month runs — on the store you already have, coordinated with whichever other Growww Tech engagements you run.
One named resource, not a ticket queue
A single Growww Tech team member assigned to your store — the same person every time, not a rotating support pool or whoever happens to pick up the ticket.
Order issue resolution
Order-status queries, delivery escalations, and refund or replacement calls handled directly — the DMs you used to answer yourself, at 11pm or otherwise.
Catalog + inventory sync checks
Listings kept current and inventory checked against what's actually on the shelf, on a set cadence — not only after a customer complains.
Single point of contact across engagements
Coordinates with whichever other Growww Tech work you run — ads, CRO, custom dev — so you stop being the relay between three separate people.
Monthly written report + review call
What got done, what's still open, and what needs a decision from you — on paper, every month, not buried in a chat thread.
Client portal access
Task visibility at portal.growwwtech.com — the same system used across every Growww Tech engagement, so nothing lives only in one person's inbox.
Fit check to steady state — 3-month minimum.
Handover and the first 30-day audit take about that long to pay off — that's the minimum term, stated upfront.
- Before kickoff
Fit Check
30-minute call — confirms scope and what it'll coordinate
- Week 1
Access + Handover
Systems, SOPs, and tool access handed over
- Days 1–30
First 30 Days
Baseline audit + process documentation
- 3 months
Minimum term
Stated policy — billed monthly throughout; notice-cancel after
When you should not buy this.
Below roughly 50 orders a month, don't. You — or a part-time hire — can still run day-to-day ops at that volume, and the same ₹30,000/month returns more spent on the CRO pass or the ad budget that gets you to 50+ orders first.
And if what's actually breaking is one specific project — a rebuild, a redesign, a campaign — buy that engagement directly. This retainer coordinates existing work; it isn't a way to get development, design, or ads done for free.
How the retainer runs — milestone by milestone.
Complete transparency. Six milestones from fit check to steady-state operations, each with what we ship and what you receive.
- Milestone 01
Fit Check — Honestly
A 30-minute call to confirm a dedicated resource is the right layer for your store — before any invoice moves.
- Below roughly 50 orders/month, we'll usually say so on the call — a full-time dedicated resource is overkill at that volume; the CRO pass or ad spend returns more.
- We check what's already running: any live Growww Tech engagements — ads, CRO, dev — the resource will coordinate, or whether this is your first.
- If the fit is right, you get access to the client portal at portal.growwwtech.com before the resource starts.
You'll receive
- Straight fit verdict on the call
- Client portal access
- Named resource confirmed
- Milestone 02Week 1
Access + Handover
The named resource gets access to your systems and studies how the store actually runs today.
- Store admin, order management, and support-inbox access handed over — scoped to day-to-day ops, nothing beyond it.
- Existing SOPs, if any, reviewed; where none exist, that gap gets flagged for the first-30-days audit.
- Introduced to whichever other Growww Tech engagements you run, so routing between them starts on day one, not month three.
You'll receive
- Access checklist signed off
- Tooling and login handover
- First-week ops shadowing
- Milestone 03Days 1–30
First 30 Days
The resource runs a baseline audit of current operations and writes down what's actually happening — not what the org chart says is happening.
- Order-resolution, catalog-update, and escalation processes documented as they exist today, gaps included.
- A working baseline established: what a normal week costs in hours, and where the recurring fires are.
- First monthly report written from this baseline, so month two has something to measure against.
You'll receive
- Process documentation
- Baseline ops audit
- First monthly report
- Milestone 04Month 2+
Steady-State Operations
From month two, the resource owns day-to-day store operations directly — order issues, catalog updates, inventory sync checks, and first-line customer escalations.
- Order issue resolution and basic customer-escalation handling become routine — handled directly, no ticket queue in between.
- Catalog updates and inventory sync checks run on a set cadence, not only after something's already broken.
- Coordinates with whichever other Growww Tech engagements you run — ads, CRO, dev — so you stop being the relay between three separate people.
You'll receive
- Weekly ops handled directly
- Catalog + inventory checks on cadence
- Single point of contact across engagements
- Milestone 05Every cycle
Monthly Review & Reporting
A written report and a review call every month — what got done, what's still open, and what needs a decision from you.
- Report covers orders handled, catalog changes, escalations closed, and anything flagged for your attention.
- The review call is where scope creep gets named out loud — new asks get scoped and priced there, never folded in silently.
You'll receive
- Monthly written report
- Monthly review call
- Portal task visibility
- Milestone 06
Scope + Escalation Policy
What's in, what's out, and how anything bigger than day-to-day ops gets routed — stated once, in writing.
- New development, design, or ad-campaign work is scoped and priced as its own engagement — the resource coordinates it, doesn't do it for free.
- Coverage is Mon–Fri 09:00–18:00 IST — not a 24/7 desk.
- If the assigned resource isn't the right fit in the first 30 days, we swap them at no extra cost.
You'll receive
- Written scope boundary
- Escalation routing documented
- 30-day fit guarantee
What we need from you. What we don't do.
No surprises post-kickoff. Here is the assumption boundary on both sides.
What we need from you
- A named point of contact on your side for the monthly review call
- Access to store admin, order management, and the support inbox
- Logins for whichever other Growww Tech engagements need coordinating (ads, CRO, dev)
- Existing SOPs if you have them — we document from scratch if you don't
- A reply within 3 working days when the resource flags something for your decision
What's not included
- New development, design, or ad-campaign work itself — those stay separate priced engagements the resource coordinates, not replaces
- 24/7 coverage — Mon–Fri 09:00–18:00 IST, the same hours as the rest of Growww Tech
- Strategic decisions in place of your own hire — this is operational execution, not a co-founder
- Ad spend, hosting, gateway fees, and any other engagement's invoice — billed to you directly
Asked before every retainer starts.
₹30,000/month. One person. Your store, run daily.
Recurring invoice via Zoho Billing. GST invoice each cycle. Fit check within one business day.
₹30,000/month + GST · 3-month minimum · Mon–Fri IST