From three vendors and no owner to one person who runs the store daily.
You're personally answering order-status DMs, chasing the ad agency for last week's report, and pinging a freelance dev when the theme breaks — three separate relationships, and you're the one holding them together. This retainer puts one named Growww Tech team member on your store: order issues, catalog updates, inventory checks, and a single number to call. ₹30,000/month + GST, 3-month minimum.
From three vendors and no owner to one person who runs the store every day.
Before
You personally answer order-status DMs, chase the ad agency for last week's report, and ping a freelance dev when the theme breaks — three separate relationships, and you're the one holding them together.
After
One named Growww Tech team member owns day-to-day store operations end to end, reports to you monthly, and is the one number you call when something breaks.
Across the 200+ Indian D2C brands we've built and run, client retention sits at 98% — one dedicated team, not three separate vendors, is what founders keep paying for.
Source: HERO_STATS — Growww Tech brand data
One retainer. ₹30,000/month. One person, every day.
This page is the full proposal — scope, cadence, exclusions, terms. Read it, then book a call — we'll confirm the fit and send the secure payment link.
Dedicated Ecommerce Resource
Your store, run by a dedicated team — not a ticket queue, not a shared support pool.
- One named Growww Tech team member — not a ticket queue
- Order issues, catalog updates, and inventory checks handled directly
- Single point of contact across whichever other engagements you run
- Monthly written report + review call, every cycle
One invoice a month — no per-ticket fees, no surprise line items
3-month minimum, then cancel with notice
We confirm the fit on a 30-minute call first — under 50 orders/month we'll usually point you to the CRO pass instead. Then the secure Zoho Billing link, GST invoice each cycle.
We'll confirm the fit on the call, then send the payment link
The Growww Guarantee: wrong fit, no cost.
If the assigned resource isn't right in the first 30 days, we swap them — no extra cost. Maintenance on anything we've already shipped stays free for the lifetime of your store either way; this retainer is optional growth and ops work, not maintenance. How it works →
The ops queue disappears. One person owns it.
Six things ₹30,000/month runs — on the store you already have, coordinated with whichever other Growww Tech engagements you run.
One named resource, not a ticket queue
A single Growww Tech team member assigned to your store — the same person every time, not a rotating support pool or whoever happens to pick up the ticket.
Order issue resolution
Order-status queries, delivery escalations, and refund or replacement calls handled directly — the DMs you used to answer yourself, at 11pm or otherwise.
Catalog + inventory sync checks
Listings kept current and inventory checked against what's actually on the shelf, on a set cadence — not only after a customer complains.
Single point of contact across engagements
Coordinates with whichever other Growww Tech work you run — ads, CRO, custom dev — so you stop being the relay between three separate people.
Monthly written report + review call
What got done, what's still open, and what needs a decision from you — on paper, every month, not buried in a chat thread.
Client portal access
Task visibility at portal.growwwtech.com — the same system used across every Growww Tech engagement, so nothing lives only in one person's inbox.
Fit check to steady state — 3-month minimum.
Handover and the first 30-day audit take about that long to pay off — that's the minimum term, stated upfront.
- Before kickoff
Fit Check
30-minute call — confirms scope and what it'll coordinate
- Week 1
Access + Handover
Systems, SOPs, and tool access handed over
- Days 1–30
First 30 Days
Baseline audit + process documentation
- 3 months
Minimum term
Stated policy — billed monthly throughout; notice-cancel after
When you should not buy this.
Below roughly 50 orders a month, don't. You — or a part-time hire — can still run day-to-day ops at that volume, and the same ₹30,000/month returns more spent on the CRO pass or the ad budget that gets you to 50+ orders first.
And if what's actually breaking is one specific project — a rebuild, a redesign, a campaign — buy that engagement directly. This retainer coordinates existing work; it isn't a way to get development, design, or ads done for free.
How the retainer runs — milestone by milestone.
Complete transparency. Six milestones from fit check to steady-state operations, each with what we ship and what you receive.
- Milestone 01
Fit Check — Honestly
A 30-minute call to confirm a dedicated resource is the right layer for your store — before any invoice moves.
- Below roughly 50 orders/month, we'll usually say so on the call — a full-time dedicated resource is overkill at that volume; the CRO pass or ad spend returns more.
- We check what's already running: any live Growww Tech engagements — ads, CRO, dev — the resource will coordinate, or whether this is your first.
- If the fit is right, you get access to the client portal at portal.growwwtech.com before the resource starts.
You'll receive
- Straight fit verdict on the call
- Client portal access
- Named resource confirmed
- Milestone 02Week 1
Access + Handover
The named resource gets access to your systems and studies how the store actually runs today.
- Store admin, order management, and support-inbox access handed over — scoped to day-to-day ops, nothing beyond it.
- Existing SOPs, if any, reviewed; where none exist, that gap gets flagged for the first-30-days audit.
- Introduced to whichever other Growww Tech engagements you run, so routing between them starts on day one, not month three.
You'll receive
- Access checklist signed off
- Tooling and login handover
- First-week ops shadowing
- Milestone 03Days 1–30
First 30 Days
The resource runs a baseline audit of current operations and writes down what's actually happening — not what the org chart says is happening.
- Order-resolution, catalog-update, and escalation processes documented as they exist today, gaps included.
- A working baseline established: what a normal week costs in hours, and where the recurring fires are.
- First monthly report written from this baseline, so month two has something to measure against.
You'll receive
- Process documentation
- Baseline ops audit
- First monthly report
- Milestone 04Month 2+
Steady-State Operations
From month two, the resource owns day-to-day store operations directly — order issues, catalog updates, inventory sync checks, and first-line customer escalations.
- Order issue resolution and basic customer-escalation handling become routine — handled directly, no ticket queue in between.
- Catalog updates and inventory sync checks run on a set cadence, not only after something's already broken.
- Coordinates with whichever other Growww Tech engagements you run — ads, CRO, dev — so you stop being the relay between three separate people.
You'll receive
- Weekly ops handled directly
- Catalog + inventory checks on cadence
- Single point of contact across engagements
- Milestone 05Every cycle
Monthly Review & Reporting
A written report and a review call every month — what got done, what's still open, and what needs a decision from you.
- Report covers orders handled, catalog changes, escalations closed, and anything flagged for your attention.
- The review call is where scope creep gets named out loud — new asks get scoped and priced there, never folded in silently.
You'll receive
- Monthly written report
- Monthly review call
- Portal task visibility
- Milestone 06
Scope + Escalation Policy
What's in, what's out, and how anything bigger than day-to-day ops gets routed — stated once, in writing.
- New development, design, or ad-campaign work is scoped and priced as its own engagement — the resource coordinates it, doesn't do it for free.
- Coverage is Mon–Fri 09:00–18:00 IST — not a 24/7 desk.
- If the assigned resource isn't the right fit in the first 30 days, we swap them at no extra cost.
You'll receive
- Written scope boundary
- Escalation routing documented
- 30-day fit guarantee
What we need from you. What we don't do.
No surprises post-kickoff. Here is the assumption boundary on both sides.
What we need from you
- A named point of contact on your side for the monthly review call
- Access to store admin, order management, and the support inbox
- Logins for whichever other Growww Tech engagements need coordinating (ads, CRO, dev)
- Existing SOPs if you have them — we document from scratch if you don't
- A reply within 3 working days when the resource flags something for your decision
What's not included
- New development, design, or ad-campaign work itself — those stay separate priced engagements the resource coordinates, not replaces
- 24/7 coverage — Mon–Fri 09:00–18:00 IST, the same hours as the rest of Growww Tech
- Strategic decisions in place of your own hire — this is operational execution, not a co-founder
- Ad spend, hosting, gateway fees, and any other engagement's invoice — billed to you directly
Asked before every retainer starts.
₹30,000/month. One person. Your store, run daily.
Book the 30-minute fit check — if you're under 50 orders/month, we'll say so on the call.
₹30,000/month + GST · 3-month minimum · Mon–Fri IST