Skip to content

WhatsApp commerce automation for Indian stores

From a 5x costlier new sale to a repeat buyer who comes back on WhatsApp, wired into your Shopify store.

Your repeat buyers already know your brand. Today they hear from you through a sale email in a Promotions tab they never open. We build five automated journeys on the WhatsApp Business API, wired into your Shopify store: abandoned-cart recovery, order and shipping updates, COD confirmation, a review ask after delivery, and win-back nudges. They run on your own Meta Business account. ₹25,000 + GST a month, all-in, no setup fee, 3-month minimum. The platform subscription and Meta’s message fees are billed to you directly.

See the 6-milestone process

₹25,000/month + GSTFlows live in 2–3 weeks

Rated 4.9 on Google200+ ecommerce brandsRetention channel · 3-month minimum

Dakshaa Collections storefront built by Growww Tech
Madhurika Attires storefront built by Growww Tech
Madhurika Attires

The transformation

From one-time buyers to repeat buyers who come back without you asking.

Before

Your repeat buyers only hear from you through a sale email in a Promotions tab they don’t open.

After

Automated WhatsApp journeys (cart recovery, order status, COD confirmation, win-back) run in the app your customers keep open all day.

What’s included

The retention channel runs itself. You get the report.

Six things ₹25,000/month + GST covers: the Shopify WhatsApp integration, five journeys and monthly tuning, on the WhatsApp Business API and your own Meta Business account.

  • WhatsApp Business API + platform setup

    Meta Business account verified, a WhatsApp Business number registered, and AiSensy, Wati, or Interakt configured — picked on delivery rates and how their pricing lands at your volume.

  • Abandoned-cart recovery

    A journey, not a blast — triggered off your store's actual cart-abandon event, timed to land before the customer forgets what they were buying.

  • Order confirmation + shipping updates

    Order placed, dispatched, out for delivery — automatic updates on WhatsApp instead of a tracking page nobody checks.

  • COD confirmation

    A one-tap confirm before dispatch — cuts fake and unconfirmed COD orders before they cost you a courier run.

  • Post-delivery review ask + win-back prompts

    One flow asks for a review after delivery; another brings a lapsed repeat buyer back with a relevant nudge, not a discount blast.

  • Monthly optimization + template approvals

    Flow performance reviewed every cycle, copy retuned against what's converting, and new message templates submitted for Meta approval as your catalog changes.

Timeline

Fit check to live flows — 2–3 weeks, then ongoing.

Meta Business verification is the slowest step outside our control — everything else moves fast once it clears.

  1. Before kickoff

    Fit check

    30-minute call — confirms order volume and COD share

  2. Week 1–2

    API + platform setup

    Meta Business verification, number, and platform chosen

  3. Week 2–3

    Flow build + launch

    Five core journeys built, tested, and live

Minimum term

Billed monthly. After 3 months, cancel before the next billing date.

3 months

The proposal

One retainer. ₹25,000/month. Five flows, automated.

Everything is on this page: the scope, the process, what is not included and the terms. Read it, then pay and get started, or ask for the same thing as a formal quote.

WhatsApp Commerce Automation

Recurring · 3-month minimum

Retention flows on the WhatsApp Business API — automated journeys, not broadcast blasts.One invoice a month — platform + Meta message fees billed to you directly, separately

₹25,000/month + GST

Flows live in 2–3 weeks, then ongoing

A monthly invoice through Zoho Billing. Your GST invoice from Grovesbox Private Limited is emailed every billing cycle. Work begins within one business day of a cleared payment.

Cancel before the next billing date and billing stops. The current month is not refunded, and the months left in the 3-month minimum stay payable.

UPI · Cards · Netbanking · EMI · Secure checkout via Zoho Billing

  • Five automated journeys — cart, order status, COD confirm, review, win-back
  • COD confirmation cuts fake orders before dispatch
  • Your Meta Business account, your number, your data
  • Monthly performance report + flow tuning, every cycle
See the 6 milestones, week by week

Your number, your account, your data.

The WhatsApp number and the Meta Business account are registered to your brand, and every opt-in stays in data you own. Platform and Meta message fees are billed to you directly, never folded into our invoice. Read the terms

What clients say

“I was initially worried about the technical side of moving our business online, but the team at Growww Tech made it seamless.”

They were incredibly patient, explained every step of the backend process, and bridged the language barrier effortlessly. The automation tools they set up for WhatsApp have saved us hours of work. A fantastic partner for any growing business.

MadhuFounder, Madhurika AttiresRated 5 out of 5

Why WhatsApp

Numbers we can show you

91%

of online adults in India chat with a business every week

Source: a Kantar study commissioned by Meta, 2025, published by Meta on 14-05-2026.

Your buyers are already on WhatsApp. Meet them there.

Who you’ll talk to

The people who answer your call.

Your call goes to our own team at the Visakhapatnam office, the same people who build and tune your flows, Mon–Fri, 9:00 am–7:00 pm IST.

Dhushyant Deepak Chand Puredla helping Tarun Sai Kotni at his desk at our Visakhapatnam office

  • Call languages

    Telugu, English, Hindi, Kannada

  • Hours

    Mon–Fri, 9:00 am–7:00 pm IST

  • Phone

    +91 98666 62226

  • Office

    1st Floor, YBR Nilayam, Dayal Nagar Colony, Vishalakshi Nagar, Visakhapatnam, Andhra Pradesh 530043, India. Open in Google Maps (opens in a new tab)

  • Other cities

    Meet in person: by appointment in Bengaluru, Hyderabad, Chennai, Mumbai, Delhi NCR, Surat

  • Call time

    You pick morning, afternoon or evening, Monday to Friday.

Meet the whole team

Straight answer

Who WhatsApp automation is for, and when to wait.

This is for you if

  • COD is a real share of your orders, and carts get left behind every day.
  • You want messages that react to what a buyer does, not broadcast blasts.

Not for you if

  • Below about 300 orders a month. Replying on WhatsApp yourself still beats paying for automation, and the same ₹25,000 + GST a month does more on ads or the CRO pass.
  • COD is small and your repeat rate is already strong. Start with the CRO pass.
  • You want broadcast campaigns and a content calendar. That’s the marketing retainer.
  • You want to set it up yourself first. Our DIY WhatsApp automation guide walks you through it, free.
Under 300 orders a month: the CRO passNeed broadcast campaigns instead: the marketing retainerRead the DIY WhatsApp automation guide

Process

How the retainer runs — milestone by milestone.

Six milestones from fit check to monthly tuning. Each one says what we ship and what you receive.

  1. Milestone 01

    Fit Check

    A 30-minute call to confirm you have enough order volume for automation to earn back the ₹25,000 — before any invoice moves.

    • Below roughly 300 orders/month, we'll usually say so on the call — replying to WhatsApp messages yourself still beats paying for automation at that volume.
    • We check your COD share and repeat-purchase rate — the two numbers that decide whether this retainer or the CRO pass is the better next move.
    • If the fit is right, you get access to the client portal at portal.growwwtech.com before flow build starts.

    You’ll receive

    • Straight fit verdict on the call
    • Client portal access
    • Order volume + COD share reviewed

  2. Milestone 02 · Week 1–2

    API + Platform Setup

    Your Meta Business account gets verified, a WhatsApp Business number is registered, and we configure the platform — AiSensy, Wati, or Interakt, picked to fit your store.

    • Meta Business verification handled end to end — it's the slowest step outside our control, so it starts on day one.
    • Platform chosen by fit: order volume, existing tools, and your budget for per-message fees decide which of AiSensy, Wati, or Interakt we recommend.
    • The WhatsApp number and Meta Business account stay registered to your brand — you own the number and the data, not us.

    You’ll receive

    • Meta Business account verified
    • WhatsApp Business number live
    • Platform subscription active (billed to you directly)

  3. Milestone 03

    Flow Build

    The five core journeys get built against your store's actual order and catalog data — abandoned-cart recovery, order confirmation + shipping updates, COD confirmation, a post-delivery review ask, and win-back/loyalty prompts.

    • Abandoned-cart recovery triggers off the cart-abandon event straight from your store, not a manually built list.
    • COD confirmation runs before dispatch — a customer taps to confirm the order is real, cutting fake and unconfirmed COD bookings before they reach your courier.
    • Every message template used across the five flows is submitted for Meta approval as part of this step — approval, not just drafting.

    You’ll receive

    • Five flows built and connected to store data
    • Templates submitted for Meta approval
    • Draft copy reviewed with you before go-live

  4. Milestone 04 · Week 2–3

    Test + Launch

    Every flow runs against real test orders before it touches a live customer — then it goes live, watched closely in week one.

    • Test orders pushed through each journey end to end — cart abandon, COD confirm, delivery, review ask — checking timing and content against your actual store.
    • Approved templates go live on your number; delivery and read rates checked daily for the first week.
    • Anything that misfires in week one gets fixed before it reaches more than a handful of customers.

    You’ll receive

    • All five flows live on your number
    • Week-one delivery rates checked daily
    • Fixes applied before scale

  5. Milestone 05 · Every cycle

    Monthly Optimization

    From month two, we tune flow timing and copy against what's actually converting, and send a written performance report every cycle.

    • CTR, opt-outs, and conversions per flow reviewed monthly — a flow that's underperforming gets rewritten, not left running on autopilot.
    • New template approvals as your catalog or offers change stay inside the ₹25,000 — not a separate line item.
    • The report covers what each journey drove, so you see a retention number, not just an open rate.

    You’ll receive

    • Monthly performance report
    • Flow copy and timing tuned monthly
    • New template approvals as needed

  6. Milestone 06

    Scope & Escalation Policy

    What's in, what's out, and how broadcast marketing routes elsewhere — stated once, in writing.

    • Broadcast campaign content calendars are marketing-retainer scope, not this one — we'll point you to the marketing retainer if that's what you actually need.
    • The platform subscription and Meta's per-message fees are billed to you directly by AiSensy/Wati/Interakt and Meta — never folded into our invoice.
    • 3-month minimum, billed monthly. After that, cancel before the next billing date and billing stops, the same as our other monthly plans.

    You’ll receive

    • Written scope boundary
    • Platform + Meta fees billed separately, in writing
    • 3-month minimum stated upfront

Scope boundaries

What we need from you. What we don't do.

No surprises after kickoff. Here is what each side brings, in writing.

What we need from you

  • A verified (or verifiable) Meta Business account under your brand
  • Access to store order and cart data so flows can trigger automatically
  • A named point of contact to approve message templates and copy before launch
  • Your average monthly order count and COD share, upfront, for an honest fit check
  • A reply within 3 working days when a template or flow needs your sign-off

What’s not included

  • The platform subscription (AiSensy/Wati/Interakt) and Meta's per-message fees — billed to you directly, typically a few thousand rupees a month at moderate volume
  • Broadcast campaign content calendars — that's marketing-retainer scope; see the marketing retainer for that
  • Building the store or checkout itself — this retainer runs on the store you already have
  • 24/7 coverage — Mon–Fri 09:00–18:00 IST, the same hours as the rest of Growww Tech

FAQ

Asked before every retainer starts.

Five: abandoned-cart recovery, order confirmation + shipping updates, COD confirmation, a post-delivery review ask, and win-back/loyalty prompts for lapsed repeat buyers. All five are automated journeys — none of them a broadcast blast.

Yours. We verify and configure it under your brand, register your own WhatsApp Business number, and every conversation and customer opt-in lives in data you own — not a shared Growww Tech number.

You do, directly — the AiSensy, Wati, or Interakt subscription and Meta's per-message charges are billed to you by them, typically a few thousand rupees a month at moderate volume. Our ₹25,000 + GST covers the build, the flows, and the monthly optimization — not the platform's own bill.

Before dispatch, the customer gets a WhatsApp message asking them to confirm the order is real — a tap, not a call. It catches fake and unconfirmed COD bookings before they cost you a courier run, not after.

No — they're network-wide figures GoKwik published for brands using WhatsApp commerce tools generally (11.1% CTR on automated journeys versus 2.6% on broadcast campaigns; 2.25x higher median GMV growth among brands using these tools). That's a correlation across their network, not a guarantee for any one store — brands that adopt WhatsApp automation also tend to be growth-focused already, and the direction is what matters, not the multiple.

Meta Business verification, template approval, and the first month of tuning take about that long to show a real read on what's converting. It's a stated policy — Zoho Billing invoices you monthly throughout, exactly as it does after.

Below roughly 300 orders a month — there isn't enough flow volume for automation to beat you replying to WhatsApp messages personally. And if COD isn't a meaningful share of your orders and your repeat rate is already strong, start with the CRO pass instead; this retainer earns its keep on COD confirmation and cart-recovery volume.

No. This builds automated one-to-one journeys triggered by what a customer actually does — abandons a cart, places a COD order, gets a delivery. Broadcast campaign content calendars are separate marketing-retainer scope, and for good reason: India's WhatsApp Business Policy and opt-in/template rules make blast messaging a compliance risk, not a growth channel.

After the 3-month minimum, yes — notice ends the retainer the same way it does on our other monthly plans. Inside the first 3 months, the commitment holds; that's the one term we don't bend on the fit-check call.

It sits next to both, not instead of either. Marketing owns the broadcast calendar and paid acquisition; CRO owns the on-site funnel; this retainer owns the WhatsApp journeys a customer only sees after they've already bought — or almost bought.

No, and it's built to sit next to both. The retention engagement covers a full points-and-tiers loyalty program if that's what you need beyond win-back nudges; post-purchase order-tracking pages and delivery UX are their own engagement. This retainer is the WhatsApp messaging layer running alongside either — the notification, not the program or the page.
Start the retainer

₹25,000/month. Five flows. Customers who come back.

Start with a 30-minute call. We check your order volume and COD share first, and tell you if the CRO pass is the better first step.

Calls Monday to Friday, in Telugu, English, Hindi or Kannada.

₹25,000/month + GST · 3-month minimum · Mon–Fri IST