To Add Free Shipping

Adding a Free Shipping Discount in Shopify (Step-by-Step SOP)

Free shipping discounts help increase conversions and reduce cart abandonment.

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Step 1: Open the Discounts Page

• Log in to Shopify Admin

• From the left-side menu, click Discounts

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Step 2: Click “Create Discount”

• Click Create discount on the top-right corner

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Step 3: Choose the Discount Type

• A popup window will appear

• Select Free shipping

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Step 4: Select the Discount Method

Choose one option:

• Discount code

  • Customers must enter a code at checkout

  • Example: FREESHIP

• Automatic discount

  • Free shipping applies automatically

  • Enter a Title (visible to customers at checkout)

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Step 5: Enter Discount Code (If Applicable)

• Type the discount code (example: FREESHIP)

• Or click Generate random code

(Skip this step if you selected Automatic discount)

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Step 6: Choose Countries / Regions

Select where free shipping should apply:

• All countries – Free shipping for all regions

• Selected countries – Free shipping only for chosen regions

If you choose Selected countries:

1. Click Browse

2. Select countries using checkboxes

3. Click Add

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Step 7: Set Minimum Purchase Requirement (Optional)

Choose one option:

• No minimum requirements
  (Free shipping on all orders)

• Minimum purchase amount

  • Enter amount (example: ₹999)

• Minimum quantity of items

  • Enter item count (example: 2 items)

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Step 8: Choose Who Can Use the Discount (Eligibility)

Select one:

• All customers

• Specific customer segments

• Specific customers

If you select Specific customer segments:

1. Click Browse

2. Select segments using checkboxes

3. Click Add

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Step 9: Discount Usage Limits (Optional)

Enable if required:

• Limit number of times this discount can be used

• Limit to one use per customer

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Step 10: Discount Combinations (Optional)

Choose whether free shipping can combine with:

• Product discounts

• Order discounts

⚠️ Note:
Combining free shipping with other discounts can reduce margins. Use carefully.

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Step 11: Set Active Dates

• Choose Start date and time

• Optional: Enable End date and set expiry time

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Step 12: Save the Discount

• Click Save (top-right corner)

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✅ Result

Free shipping is now active and will apply based on:

• Selected regions

• Minimum order conditions

• Customer eligibility

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Best Practices (India-Specific 🇮🇳)

• Use Free Shipping above ₹999 / ₹1499 to protect margins

• Clearly mention conditions on banners & product pages

• Test with a dummy order before announcing

• Avoid overlapping with heavy discount offers