To Add Free Shipping

Adding a Free Shipping Discount in Shopify (Step-by-Step SOP)

Free shipping discounts help increase conversions and reduce cart abandonment.

Step 1: Open the Discounts Page

• Log in to Shopify Admin
• From the left-side menu, click Discounts

Step 2: Click “Create Discount”

• Click Create discount on the top-right corner

Step 3: Choose the Discount Type

• A popup window will appear
• Select Free shipping

Step 4: Select the Discount Method

Choose one option:

• Discount code
  • Customers must enter a code at checkout
  • Example: FREESHIP
• Automatic discount
  • Free shipping applies automatically
  • Enter a Title (visible to customers at checkout)

Step 5: Enter Discount Code (If Applicable)

• Type the discount code (example: FREESHIP)
• Or click Generate random code

(Skip this step if you selected Automatic discount)

Step 6: Choose Countries / Regions

Select where free shipping should apply:

• All countries – Free shipping for all regions
• Selected countries – Free shipping only for chosen regions

If you choose Selected countries:

1. Click Browse
2. Select countries using checkboxes
3. Click Add

Step 7: Set Minimum Purchase Requirement (Optional)

Choose one option:

• No minimum requirements
  (Free shipping on all orders)
• Minimum purchase amount
  • Enter amount (example: ₹999)
• Minimum quantity of items
  • Enter item count (example: 2 items)

Step 8: Choose Who Can Use the Discount (Eligibility)

Select one:

• All customers
• Specific customer segments
• Specific customers

If you select Specific customer segments:

1. Click Browse
2. Select segments using checkboxes
3. Click Add

Step 9: Discount Usage Limits (Optional)

Enable if required:

• Limit number of times this discount can be used
• Limit to one use per customer

Step 10: Discount Combinations (Optional)

Choose whether free shipping can combine with:

• Product discounts
• Order discounts

⚠️ Note:
Combining free shipping with other discounts can reduce margins. Use carefully.

Step 11: Set Active Dates

• Choose Start date and time
• Optional: Enable End date and set expiry time

Step 12: Save the Discount

• Click Save (top-right corner)

✅ Result

Free shipping is now active and will apply based on:

• Selected regions
• Minimum order conditions
• Customer eligibility

Best Practices (India-Specific 🇮🇳)

• Use Free Shipping above ₹999 / ₹1499 to protect margins
• Clearly mention conditions on banners & product pages
• Test with a dummy order before announcing
• Avoid overlapping with heavy discount offers